Mental health and psychosocial support officer

Mental health and psychosocial support officer

Job title: Mental health and psychosocial support officer

Military barracks: Verizaj, Kosovo (Reference: UN Security Council Resolution 1244 (1999))

classification: Professional Staff, Grade P2

Assignment type: Fixed term One year with possibility of extension

Estimated start date: As soon as possible

final date: September 26, 2022

Founded in 1951, the International Organization for Migration (IOM) is a United Nations related organization and, as the leading United Nations agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration is dedicated to promoting humane and orderly migration for the benefit of all. It does this by providing services and advice to governments and immigrants.


The International Organization for Migration (IOM), the United Nations migration agency, is the leading intergovernmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. The International Organization for Migration is dedicated to promoting humane and orderly migration for the benefit of all and it does so by providing services and advice to governments and migrants.

IOM works to help ensure the orderly and humane management of migration, to promote international cooperation on migration issues, to assist in the search for practical solutions to migration problems and to provide humanitarian assistance to migrants in need, including refugees and internally displaced persons. As part of its activities in Kosovo, IOM helps provide humanitarian assistance and protection-sensitive responses to migrants.

Under the overall supervision of the Chief of Mission (CoM) and the direct supervision of the Protection Coordinator, the MHPSS Officer will be responsible for supporting the implementation of MHPSS intervention activities in Lia camp.

Primary Duties / Responsibilities:

  1. Monitor and support the daily implementation of mental health and psychosocial support activities in Liya camp.
  2. Assist the project coordinator in developing, supervising and implementing the mental health and psychosocial support components of the projects. Verify the quality of mental health case management in the camp.
  3. Conducting an initial psychological assessment of beneficiaries residing in the camp in the open. Identification, follow-up and treatment of pre-existing mental health conditions, as well as those that need immediate referral to clinical services, such as victims of gender-based violence, people with suicidal tendencies, people who self-harm and others, and protestors. Serious psychotic episodes, people with pre-existing psychiatric disorders who need continued treatment and drug users, especially those in an abstinence crisis.
  4. Develop and maintain an effective mental health referral system.
  5. Hold regular individual and group counseling sessions for beneficiaries in need and make referrals to psychiatrists if needed. Focus on group activities and information/awareness sessions.
  6. Organizing psychosocial activities, conducting focus group discussions and group sessions to raise awareness with beneficiaries on issues related to mental health.
  7. Prepare status reports and statistics when necessary.
  8. Monitor medical and mental health needs.
  9. Perform other related tasks that may be assigned.

Qualifications and Experience Required:


  • Master’s degree in Psychology (clinical and counseling), social work, anthropology or a related field from an accredited academic institution with two years of relevant professional experience; or
  • University degree in the above fields with four years of relevant professional experience.
  • Professional accreditation with an association recognized by the Association for Mental Health or Mental Health is a distinct advantage.


  • Experience in implementing and coordinating psychosocial support programs in humanitarian situations.
  • Experience in providing psychosocial support in emergency situations;
  • Experience in clinical counseling psychology or psychotherapy and counseling for social workers;
  • Experience working with migrants, people of different cultural backgrounds, victims of trafficking and other vulnerable groups.
  • Experience working in a multicultural environment. And the,
  • Experience in team coordination.


  • Knowledge and experience in facilitating training and curriculum development in mental health and psychosocial support.
  • Sound communication skills, ability to work in multicultural environments, and demonstrate sensitivity and cultural understanding.
  • Ability to work with minimal supervision, manage your time effectively, multitask and meet deadlines.
  • Ability to adapt quickly to functional and organizational changes.
  • Proven IT skills proficiency in MS Office.


The official languages ​​of the International Organization for Migration are English, French and Spanish.

External applicants for all positions in the professional category must be proficient in English and have at least a working knowledge of one additional UN language (French, Spanish, Arabic, Russian or Chinese).

For all applicants, English language proficiency (oral and written) is required.

Proficiency in the language(s) specifically required will be assessed during the selection process, which may include written and/or oral assessments.


Accredited universities are those included in the UNESCO World Higher Education Database (

Required competencies:

Values All IOM staff must adhere to and demonstrate these three values:

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; Encourages diversity and inclusion wherever possible.
  • Integrity and Transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: Demonstrates the ability to act in an authoritative, competent and committed manner and exercises accurate judgment in the face of daily challenges.

Core competencies Level 2 behavioral indicators

  • work as one team: Develops and promotes effective collaboration within and across units to achieve common goals and improve results.
  • Delivery results: Produces and delivers high quality results in a timely and service-oriented manner; Action oriented and committed to achieving agreed outcomes.
  • Knowledge management and sharing: Constantly striving to learn, share knowledge and innovate.
  • responsible: Takes ownership of the organization’s priorities and takes responsibility for special procedures and delegated work.
  • Telecommunications: encourages and contributes to clear and open communication; Explains complex matters in an informative, inspiring and motivational way.

management competencies Level 2 behavioral indicators

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to implement the organization’s vision; Helps others realize and develop their potential.
  • Empowering others and building trust: It creates an atmosphere of trust and an enabling environment where employees can contribute their best and develop their potential.
  • Strategic thinking and vision: It works strategically to achieve the organization’s goals and communicate a clear strategic direction.

The IOM competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff must be mobile.

Any offer made to the candidate in connection with this vacancy notice is subject to funding confirmation.

This selection process can be used to assign employees to similar positions at different duty stations. Recommended candidates approved by the Board of Nominations and Appointments will remain eligible for appointment to a similar position for a period of 24 months.

The above list of NMS countries includes all IOM member states that are not represented in the professional category of staff. For this category of personnel, candidates who are nationals of the country of the duty station cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment and accreditation, any residency or visa requirements, and security clearances. Subject to some exceptions, vaccination against COVID-19 will in principle be required for individuals designated on or after November 15, 2021. This will be verified as part of the medical approval process.

Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late requests will be accepted.

How to apply

Interested candidates are invited to submit their applications over herevia PRISM, the International Organization for Migration’s electronic recruitment system, by 26 September 2022 at the latest, referring to this announcement.

IOM only accepts duly completed applications submitted through the IOM e-recruitment system. The online tool also allows candidates to track the status of their applications.

Only shortlisted candidates will be contacted.

For more information please refer to:

Without fees:

IOM does not charge any fees at any stage of the recruitment process (application, interview, processing, training or any other fees). The International Organization for Migration does not request any information regarding bank accounts.

Request: VN 2022305 Mental Health and Psychosocial Support Officer (P2) Verizage,

Kosovo (Ref: UN Security Council Resolution 1244 (1999)) (57759747) promulgated

Transmission: NC57759748 (57759748) transmission has been issued

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